Frequently Asked Questions (FAQ)

Paul Penders Products

Our Unique Herbal Tradition

Paul Penders Philosophy

For Wholesale/Retail Enquiries

 

Paul Penders Products

What does Paul Penders offer?

Paul Penders offers award-winning products for the face and body, for hair, for babies, for sun-lovers and for spa users such as our award-winning Intensive Cleansing Therapy. We also offer a natural make up range using organic pigments including eye shadows, lipsticks, blushers, foundations, cover up sticks and mascaras.

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Are Paul Penders products Affordable?

We use natural herbal ingredients, many of which are expensive due to their superior quality. Naturally sourced ingredients often cost more than their chemical counterparts. Nevertheless, our aim is to keep our products affordable, and to provide excellent value for money. Department store brands often cost many times more. More importantly, Paul Penders products are a must-try because they are effective.

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What is your Refund Policy?

If you decide that Paul Penders is not to your liking, even after completely using the product, you can return the product to us or to any of our distributors. We will issue you a refund with no questions asked. There is no time limited to this refund policy.

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Our Unique Herbal Tradition

What makes Paul Penders Different from other Skincare Companies?

Paul Penders is based on a tradition of skincare which has proved effective over many years. Our involvement with skincare started with Paul's grandmother some 100 years ago. She pioneered her own unique herbal remedies for her salon clients in Holland. Paul realized how effective his grandmother's herbal know-how was, and decided to make this family tradition available in his range of skincare products. The family recipe, used in every product, is known as LevensESSENTIE Gold®.

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Tell me more about LevensESSENTIE Gold®.

LevensESSENTIE Gold® (pronounced "layvens-ee-sen-see") is Dutch for "Essence of Life". It is a 22- herb extract formula, created by Paul’s grandmother, which forms the unique heart of all our Paul Penders products. LevensESSENTIE Gold® benefits you naturally, helping you maintain healthy skin and lustrous hair.

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What is LevensESSENTIE Gold® made of?

Paul Penders LevensESSENTIE Gold® comprises the extract of 22 European, Chinese and Malaysian organic herbs: angelica, arnica, calendula, chamomile, elderflower, ginger, ginseng root, honeysuckle, hops, horsetail, juniper, lavender, lemon balm, nettle, pegaga, peppermint, rosemary, sage, St John's wort, turmeric, witch hazel and yarrow.

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What else is inside Paul Penders?

Only good and gentle ingredients! As well as our LevensESSENTIE Gold®, included in all our products, we carefully select natural ingredients for their benefits and effectiveness. We believe there is no better beautician than Mother Nature and use natural ingredients for every product. To learn about our ingredients, please see Ingredient Glossary.

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Paul Penders Philosophy

Are your products Suitable for Vegans or Vegetarians?

Yes they are. We do not use animal-derived products or by-products (such as beeswax, lanolin, silk, eggs, milk and honey). We stopped using carmine for our lipsticks when we found a suitable replacement, an organic red pigment.

Our company is the proud holder of worldwide certification from The American Vegetarian Association (AVA), certifying our products as 100% Vegan.

In addition, our products are CERTIFIED HALAL.

Paul Penders products are not only 100% vegan; they are certified halal as licensed by the Government of Malaysia. This involves a worldwide, internationally accredited certification process that ensures that our products do not contain animal ingredients, or animal by-products, which includes slaughterhouse products as well. It guaranties that our ingredients are bought, produced, handled and stored cleanly and ethically. The entire manufacturing process is done according to stringent rules. Certification is re-inspected annually, and only then, officially renewed. This Government halal certification is acknowledged worldwide as the very best possible. It guaranties the best for vegetarians and vegans alike.

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What is your Policy on Animal Testing?

We are totally against testing cosmetics or skincare on animals. Our founder, Paul, had to stop manufacture in his home country, Holland, because he refused to test his skincare products on animals. Find out more about Paul, his epic battle against animal testing, and the compassionate nuns who helped him with his no-animal testing philosophy, in our ‘About Us’ section.

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Why is there no Organic Certification?

After moving our herb growing operation to Langkawi Geopark in Malaysia, the process for gaining certification for our land was long and complicated. We have questions regarding the ethics of the organic certification business; it seems unnecessarily costly for a small company, and does not always favor the small, unique producer of organic products. In fact, the cost of the process has driven some small businesses to stop production, in some cases a sad loss. We decided, therefore, our 45 years’ experience in leading the industry in making natural and organic cosmetics can speak for itself. Our worldwide certificate from the AVA in New York assures our customers of the quality of our cosmetics, as does our Government tested Halal Certificate. The requirements for both certifications are extremely stringent, and we are proud to have fulfilled them.

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Do Paul Penders products contain Preservatives?

Preservatives are needed to help skincare products stay fresh and free from unwanted bacterial growth when used over a period of time. We use a combinationof ingredients to preserve the efficacy of our products, including vitamins A, C & E, sorbic acid, citric acid, cinnamon and grapefruit extract.

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Do you Sponsor Community Events?

Paul Penders is a big supporter of the community. We donate towards a vegetarian restaurant in Kuah town, Langkawi, Malaysia (where Paul Penders International is based). Anyone can have a free, delicious and healthy vegetarian meal cooked the Buddhist way. Paul Penders also has financed surgery for 15 blind children in China, enabling them to lead normal lives again. When the Asian tsunami hit, Paul Penders was the first company to donate a sizeable sum to the relief fund through the local mosque on Langkawi Island. We have also sponsored Leslie McMillan, the triathlon athlete from New Zealand, who has participated in the Langkawi International Iron Man Triathlon competition. Paul Penders has also been helping a thriving community of women herb farmers in Vanamoolika, India, an animal sanctuary in Penang with the purchase of a car; as well as another animal charity in Penang. We have donated sizeable sums of money to the yearly PETA gala celebration in Washington DC. We have organized a charity piano recital and invited a famous American concert pianist, Professor Gary Goldschneider, with all profits to the Langkawi Charity which we regularly support financially. We are particularly committed to helping small enterprises which aim to improve the employment prospects and conditions for women. At the time of writing, we are sending 4000 products to a shelter for abusedwomen in Kuala Lumpur. We also plant organic herbs and plan towards educating locals to help them to sell them for a small profit, to sustain their living conditions.

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For Wholesale/Retail Enquiries

Is Paul Penders skincare halal?

All Paul Penders skincare, hair care, body care and makeup products are not only worldwide certified as 100% vegan, they are also certified Halal. They were never, ever tested on animals and are safe to be used by people of all ages, sexes, skin types, cultures and religions everywhere.

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How do I order Paul Penders products for my retail business?

For spa, salon or shop orders in bulk, contact us directly.

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I am interested in becoming a distributor. Can I get Samples?

If you'd like to try out our products to become a distributor, you can contact us to buy our products directly from us at a distributor discount, plus shipping costs.

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