Frequently Asked Questions (FAQ)

Paul Penders Products

Our Unique Herbal Tradition

Paul Penders Philosophy

For Wholesale/Retail Enquiries

 

Paul Penders Products

What does Paul Penders offer?

Paul Penders offers award-winning products for the face and body, for hair, for babies, for sun-lovers and for spa users such as our award-winning Intensive Clarifying Therapy. We also offer a natural pigment make up range consisting of certified organic pigments that include eye shadows, lipsticks, blushers, foundations, cover up sticks and mascaras.

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Are Paul Penders products affordable?

Our products are truly affordable although we use natural herbal ingredients of which many are more expensive due to their superior quality. Natural sourced ingredients often cost more than their chemical counterparts. Our products are value for money compared to department store brands which often cost many times more. More than affordability, Paul Penders products are a must-try because they are effective.

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What is your refund policy?

If you decide that Paul Penders is not to your liking, even when the product is fully being used, you can return the product to us or any of our distributors and we will issue you a refund, with no questions asked, and there is no time limited to this refund policy as well.

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Our Unique Herbal Tradition

What makes Paul Penders different from other skincare companies?

Paul Penders is based on a tradition of skincare which has been proven effective. Our history of skincare started with Paul's grandmother some 100 years ago. She used to concoct her own unique herbal remedies for her salon clients in Holland. Paul realized how effective his grandmother's herbal know-how was and decided to make this family tradition available in his brand of skincare. This family recipe is known as LevensESSENTIE Gold®.

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Tell me more about LevensESSENTIE Gold®.

LevensESSENTIE Gold® (pronounced "layvens-ee-sen-see") is Dutch for "Essence of Life". It's our traditional Penders family recipe originated from Paul's grandmother who used to run her own beauty salon in Holland back in the 1900s. Grandma Penders created the base of the 22 herbal extract formulation which now forms the unique heart of all our Paul Penders solutions. This LevensESSENTIE Gold® that consists of certified organic herbs is found in all Paul Penders solutions and benefits you naturally, helping you maintain a healthy complexion and lustrous hair.

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What is LevensESSENTIE Gold® made of?

Paul Penders' LevensESSENTIE Gold® now comprises the extract of 22 European, Chinese and Malaysian certified organic herbs such as angelica, arnica, calendula, chamomile, elderflower, ginger, ginseng root, honeysuckle, hops, horsetail, juniper, lavender, lemon balm, nettle, pegaga, peppermint, rosemary, sage, St John's wort, turmeric, witch hazel and yarrow.

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What else is inside Paul Penders?

All good and gentle ingredients! Besides our LevensESSENTIE Gold® available in all our products, we carefully select natural ingredients for their benefits and effectiveness. We believe there is no better beautician than Mother Nature and use natural ingredients for our products. To understand our ingredients, please see Ingredient Glossary.

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Paul Penders Philosophy

Are your products suitable for vegans or vegetarians?

Yes they are. We do not use animal-derived products or by-products (such as beeswax, lanolin, silk, eggs, milk and honey). We even stopped using carmine for our lipsticks since we found a suitable replacement in a certified organic red pigment.
Our products are CERTIFIED halal.
Paul Penders products are not only 100% vegan but in addition to this claim they are certified halal as licensed by the Government of Malaysia. This concerns a worldwide internationally accredited certification process that assures that our products do not contain animal ingredients, or animal by-products which includes slaughterhouse products as well. It guaranties that our ingredients are bought, produced, handled and stored clean and ethically. The entire manufacturing process must be done according to stringent principles. Certification is every year re-inspected and then officially renewed. Such certification goes a step further than many "me-too" certifying organic bodies who are making money from the certification process including high fees to carry their logo. Our Government halal certification is worldwide acknowledged as the very best possible and with no moneys involved. It guaranties the best for vegetarian and vegan principles.

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What is your policy on animal testing?

We are totally against testing cosmetics or skincare on animals. Our founder, Paul, was booted out of his home country, Holland, for refusing to test his skincare products on animals. Find out more about Paul and the compassionate nuns who helped him with his no-animal testing philosophy.

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Do Paul Penders products contain preservatives?

Preservatives are needed to help skincare products stay fresh and free from unwanted bacterial growth when used over a period of time. We use a combination to preserve the efficacy of our products made from vitamins A, C & E, sorbic acid, cinnamon and grapefruit extract.

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Do you sponsor community events?

Paul Penders is a big community supporter. We donate towards a vegetarian restaurant in Kuah town, Langkawi (where Paul Penders International is based currently). Anyone can have a free, delicious and healthy vegetarian meal cooked the Buddhist way. Paul Penders also finances eye surgeries for blind children in China, enabling them to lead normal lives again. When the Asian tsunami hit, Paul Penders was the first company to donate a sizeable sum to the local mosque on Langkawi island. Paul Penders also sponsors Leslie McMillan, the 55-year old triathlon athlete from New Zealand, who participates annually in the Langkawi International Iron Man Triathlon competition on Langkawi island. Paul Penders is also helping a thriving community of women herb farmers in Vanamoolika, India.

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For Wholesale/Retail Enquiries

Is Paul Penders skincare halal?

Paul Penders skincare are certified as Halal, never tested on animals and are safe to be used by everyone.

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How do I order Paul Penders products for my retail business?

For spa, salon or shop orders in bulk, contact us directly.

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Do you offer free samples if I am interested in becoming your distributor?

If you'd like to try out our products to become a distributor, you can buy products directly from us at distributor discount

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