Returns and Refunds Policy

Returns policy

Paul Penders follows a transparent; no questions asked returns policy for all full-size products bought from the online store You can return unused products (unopened & in original packaging) you have ordered by sending us a notice by email to [email protected] within 2 days of the date of receipt. Return shipment fees will have to be borne by the customer except in cases where the product is faulty. All shipping fees will be borne by the customer, along with USD 7.50 administrative fees. Used products cannot be returned.
There are no returns and no refunds available for products bought during promotions and special offers.
Special Instructions for Cosmetics – Products should not have been tried or used and the packaging should not have been tampered in any way.

How do I return unused goods?

To return unused goods, email us at [email protected] and we will guide you through the Return process. The process will depend on your location and the category of the goods you wish to return.

Refund policy

Refunds are processed in a maximum of 15 days from the date on which Paul Penders receives returned goods. In case of prepaid orders through PayPal, Debit Card or Credit Card, the amount will be transferred back into the same account from which it was paid.

Authenticity Guarantee

At Paul Penders, we only stock authentic products. All our items are genuine and come directly from the manufacturer or from an authorized supplier. Prior to shipping, we do several levels of rigorous quality checks, hence eliminating any chances of counterfeit products. If you have concerns about the authenticity of any of the items you have purchased from us, or are considering purchasing, please contact us directly and we shall be happy to address your concerns